Terms & Conditions

Terms & Conditions

Last updated: 11 October 2026

1. About us

This website is operated by Miss Rio ("we", "us", "our"), 5 Bowden Road, Ipplepen, Devon TQ12 5QT, United Kingdom. Email: mitch.hill@hotmail.co.uk. Telephone: 07850 945899. Our store is powered by Shopify. By placing an order or using this website you agree to these terms, together with our Shipping policy, Returns & Refunds policy and Privacy policy. You must be at least 18 to place an order.

2. Our products

We take care to describe and photograph our candles and reed diffusers accurately, but colours may look different on your screen. Our products are hand-poured in small batches, so small natural variations in finish, colour and wax surface are normal and are not faults. Product descriptions, prices and availability may change.

3. Orders

When you place an order you are making an offer to buy. We accept it, and a contract is formed, when we send you a dispatch confirmation. We may decline an order, for example if a product is out of stock or a price was shown incorrectly, and if so we will tell you and refund any payment taken.

4. Prices and payment

Prices are shown in pounds sterling and may be displayed in your local currency at the exchange rate shown at checkout. Payment is taken when you place your order. If you order from outside the UK, import duties, taxes or customs charges may apply depending on your country. Where these are shown at checkout they are included in your total; otherwise they are your responsibility.

5. Delivery

Every order is hand-poured to order and dispatched from Devon. Delivery times in our Shipping policy are estimates, not guarantees. Risk in the goods passes to you when they are delivered to you, and ownership passes when we have received full payment. If we have not delivered your order within 30 days of your order date, you may cancel it and we will refund you in full.

6. Your right to cancel

If you are a consumer, you have the right to cancel your order for any reason within 14 days of the day you receive your goods. To cancel, tell us clearly by email, for example by saying that you wish to cancel and giving your order number. You must return the goods within 14 days of telling us. We will refund the price of the goods and the standard delivery charge within 14 days of receiving the goods back. You pay the cost of returning unfaulty goods. Goods should be unused, unopened and in their original packaging. If they have been handled more than necessary to check them, we may reduce your refund to reflect any loss in value. This right does not apply to personalised or made-to-order items made to your specification.

Our Returns & Refunds policy gives you longer than the legal minimum: 30 days from delivery for unopened, unused items. Nothing in it reduces your legal rights.

7. Faulty or damaged goods

Your legal rights under the Consumer Rights Act 2015 are not affected by these terms. Goods must be of satisfactory quality, fit for purpose and as described. If an item arrives damaged or faulty, please email us as soon as you can with your order number and photographs. We will arrange a repair, replacement or refund, and we will cover the cost of returning a faulty item.

8. Candle and diffuser safety

Please read the label on your product and our Candle Care & Safety page before use. Never leave a burning candle unattended, keep candles and diffusers away from children and pets, and burn candles on a heat-resistant surface away from anything flammable. Reed diffuser oil is not for consumption. If it touches skin or eyes, rinse with water, and keep it away from polished or painted surfaces.

9. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited or excluded. Otherwise, we are responsible for losses you suffer that are a foreseeable result of our breaking these terms or of our negligence. We are not responsible for losses that were not foreseeable, and as our products are sold for private use, we are not liable for any loss of profit, business or opportunity.

10. Orders from outside the UK

If you live outside the UK, you remain entitled to the mandatory consumer protections of your own country. Please check that you are allowed to import candles and fragrance products into your country before ordering.

11. Using our website

The content of this website, including our name, logo, photographs, text and designs, belongs to Miss Rio or is used with permission. You may use it for your personal, non-commercial use only and must not copy, reproduce or republish it without our written permission. You must not use the website for any unlawful purpose or attempt to interfere with its operation.

12. Privacy

We use your personal information as described in our Privacy policy.

13. Our relationship with Shopify

Our store is powered by Shopify, which enables us to provide our online services. Any sale you make on this website is made directly with Miss Rio, and Shopify is not responsible for any aspect of a sale between you and us.

14. Changes to these terms

We may update these terms from time to time. The terms in force when you place your order are the ones that apply to that order.

15. Complaints

If you have a complaint, please contact us first at mitch.hill@hotmail.co.uk or on 07850 945899 and we will do our best to put things right.

16. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may also bring a claim in your local courts.

17. Contact

Miss Rio
5 Bowden Road, Ipplepen, Devon TQ12 5QT, United Kingdom
Email: mitch.hill@hotmail.co.uk
Telephone: 07850 945899